Thank you for choosing products from naturecomplete.shop. We are committed to providing our customers with a high-quality shopping experience. If you are not satisfied with the items you have received, please review the following Return and Exchange Policy.

1. Company Information
   NATURE COMPLETE LTD.
   86-90 Paul Street, London, EC2A 4NE
   Email: naturecomplete@hotmail.com
   Phone: +44 7957 222847
2. Eligibility for Returns
   Customers may request a return or refund within a reasonable timeframe after receiving their items.
   To be eligible for a return, items must meet the following requirements:
   The item must not have been used, worn, or damaged;
   The item must remain in its original condition;
   The return must include the original packaging, tags, and accessories;
   Valid order information or proof of purchase must be provided.
   We reserve the right to refuse a return request if the item does not meet the above conditions.
3. Non-Returnable Items
   Returns or refunds are generally not supported in the following cases:
   Items that have been used, washed, or damaged by the customer;
   Items damaged due to personal mishandling;
   Items that cannot be resold for hygiene reasons.
4. Damaged Items or Incorrect Orders
   If you receive:
   An incorrect item;
   A missing item;
   An item damaged during transit;
   Please contact us as soon as possible after receiving the items and provide:
   Your Order Number;
   Photos of the item(s);
   Photos of the packaging;
   A description of the issue.
   We will assist you in resolving the issue as quickly as possible once we have verified the details.
5. Return Process
   To request a return, please contact our customer service team via email and provide your relevant order information.
   Packages returned directly without prior confirmation may not be processed.
   Once your return request has been approved, we will provide you with further instructions on how to proceed with the return.
6. Return Shipping Costs
   If the reason for the return falls under any of the following categories:
   The item has a quality defect;
   You received an incorrect item;
   The item was damaged during shipping;
   The associated return shipping costs will typically be covered by us.
   If the return is requested for personal reasons (e.g., you do not like the item, the size is unsuitable, or you have changed your mind), the return shipping costs will typically be borne by the customer.
   Original shipping charges are generally non-refundable, unless otherwise required by law.
7. Refund Information
   Once we have received and inspected the returned item(s), we will notify you of the outcome of our refund review. Once a refund is approved, the funds will be returned via the original payment method.
   The time required for the refund to reach your account typically depends on the processing speed of your bank or payment provider, and generally takes 5–10 business days.
8. Exchange Policy
   If you wish to exchange an item, please contact us first to confirm stock availability.
   Items submitted for exchange must meet the criteria outlined in our Return Policy.
   If the price of the replacement item differs from the original, you may be required to pay the price difference or receive a refund for the difference.
9. Order Cancellation
   If an order has not yet been shipped, customers may contact us to request cancellation.
   If an order has already been shipped, it must be processed in accordance with our Return Policy.
10. International Orders
    Returns for international orders may involve:
    International shipping fees;
    Customs fees;
    Taxes and duties;
    Such costs are typically borne by the customer, unless the item is defective or an error occurred during shipping.
11. Limitation of Liability
    We shall not be held liable for issues arising from the following causes:
    The customer providing an incorrect shipping address;
    Improper use of the product by the customer;
    Normal wear and tear;
    Damage resulting from use beyond reasonable limits.
12. Contact Us
    If you have any questions regarding this Return and Exchange Policy, please contact us:
    NATURE COMPLETE LTD.
    86-90 Paul Street, London, EC2A 4NE
    Email: naturecomplete@hotmail.com
    Phone: +44 7957 222847