Thank you for choosing products from naturecomplete.shop. The following shipping policy applies to all orders placed on this website. Please read it carefully before placing an order.
- Company Information
NATURE COMPLETE LTD.
86-90 Paul Street, London, EC2A 4NE
Email: naturecomplete@hotmail.com
Phone: +44 7957 222847 - Delivery Coverage
We offer delivery services within the UK and to select international regions. The specific countries and regions available for delivery will be displayed on the checkout page.
We reserve the right to cancel an order and issue a refund if delivery is not possible due to local laws, customs policies, or logistical restrictions. - Order Processing Time
Under normal circumstances, orders will be processed and dispatched within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or UK public holidays.
During promotional events, peak sales periods, or under special circumstances, order processing times may be slightly extended. - Shipping Times
Orders within the UK typically take 3–7 business days to arrive.
Orders to European regions typically take 5–10 business days to arrive.
International orders typically take 7–15 business days to arrive.
Actual shipping times may be subject to delays caused by customs inspections, weather conditions, peak logistics periods, local delivery policies, or other force majeure factors. We are not liable for delivery delays that are beyond our reasonable control. - Shipping Partners
To ensure that orders are delivered safely and efficiently, we select the appropriate shipping carrier based on the delivery region, package weight, and shipping requirements.
Our shipping partners include, but are not limited to:
Royal Mail
DHL
UPS
FedEx
DPD
EVRi (Hermes)
The specific carrier used may be subject to change based on actual circumstances without prior notice. - Shipping Fees
Shipping fees are automatically calculated at checkout based on the delivery region, package weight, dimensions, and selected shipping method.
Free shipping offers may be available for certain products or during promotional periods; please refer to the specific details provided on the website pages. - Customs, Import, and Export Regulations
All international orders are subject to UK export regulations as well as the import laws and regulations of the destination country or region. We will declare and process export goods in accordance with international shipping standards.
For international orders, customers may be required to pay import duties, Value Added Tax (VAT), customs clearance fees, or other related charges levied by local government authorities. These fees are the sole responsibility of the recipient.
Some international packages may be subject to customs inspection, which may result in extended delivery times. We have no control over customs processing procedures or timelines. - Order Tracking
Once an order has been shipped, we will send tracking information via email, where applicable.
Due to potential delays in logistics system updates, some tracking information may not be displayed in real-time. - Responsibility for Delivery Address
Customers are responsible for ensuring that the provided delivery information is complete and accurate.
In the event of a failed delivery resulting from an incorrect address, incomplete information, refusal of delivery, or the absence of a recipient to sign for the package, the customer shall bear full responsibility as well as any associated additional costs. - Lost or Damaged Packages
If your order is lost during transit, experiences significant delays, or arrives with damaged items, please contact us immediately. Please provide your order details and relevant photographs; we will assist you in resolving the issue with the shipping carrier. - Force Majeure
We shall not be held liable for any shipping delays or delivery failures caused by natural disasters, war, strikes, epidemics, customs restrictions, changes in government policy, or other force majeure events.
